How can we help?
Email us at support@sonoeo.com and we'll get back to you as soon as we can.
Please include the email you use with sonoeo and, if it's about a job, the code from the application.
For job applicants
Where do I find the code to enter in the app?
It's on the job application you're filling out, usually next to a field asking for your sonoeo verification code. Job codes are 6 letters and numbers, like 7K2QX9.
The app says my code isn't valid.
Check that you typed the code exactly as shown on the application. Codes don't use the letters O, I, or L, or the numbers 0 or 1. If the job has closed, its code may no longer work.
Where do I put the code the app gives me?
Enter it in the verification field on the same job application, then finish applying as usual. Each code only works for the job it was issued for.
I can't use the app. How can I still apply?
Contact the employer directly and ask for another way to apply. They can provide an alternative, including as an accommodation.
How do I delete my data?
Email support@sonoeo.com from the address you used, and we'll take care of it. See our Privacy Policy for details.
For recruiters and hiring teams
I can't log in.
Use "Forgot password?" on the login page to reset your password. Still stuck? Email support@sonoeo.com from your work email address.
How do I add teammates?
An admin on your account can invite them from the Team page in the dashboard. They'll get an email with a link to create their account. If your company already uses sonoeo, ask one of your admins for an invite.
Questions about plans, billing, or the API?
Email support@sonoeo.com and we'll help you find the right setup.
See our Privacy Policy and Terms of Use.